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Sales Support (Renewals)

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Job Description

Overview of the role:

* Maintaining the data integrity of our in-house support/helpdesk systems

* Assisting with the preparation of customer support renewal quotes, to include confirming correct kit lists, requesting quotes from suppliers, verifying quote content and raising quotes on Dynamics

* Creating support contract documentation and updating all associated company records

* Entering and updating opportunities, deal registrations and quotes on supplier portals

* Daily maintenance of supplier portals and providing the Sales team with accurate pricing

* Dealing with customer orders, to include placing purchase orders, liaising with the Project Management team, invoicing, and registering support lines on our inhouse helpdesk system and with the manufacturers

* Communicating with suppliers for pricing requests

* Supporting the Sales and Operations team with other administrative duties

Desired skills and qualities:

* Excellent organisational, literacy and numerical skills

* Networking industry experience

* An excellent eye for detail, ability to work under own initiative and multi-task

* Experienced in Excel and, ideally, Dynamics

* Strong interpersonal and communication skills

* Experience of working in a customer focused environment

What we can offer you:

* Workplace pension

* Company Bonus Scheme

* 25 days holiday per year, excluding Bank Holidays

* Hybrid working

Skills:

Job Summary

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Newbury Location
IT Job Pro

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