Sage 200 Application Support, Sage Support

Full Time Tyne & Wear IT Job Pro UK

Busy role for an Application Support Consultant / 1st Line Support Analyst with Sage 200 support experience. This home-based position has real potential for someone to move into software implementation, project management, development or account management and you will work with Sage 200 on premise and cloud accounting software as well as NetSuite ERP.

They would like someone who has at least a couple of years behind them working in Application Support and at least 6 months experience of the Sage 200 product. The job can be fully remote from home; the salary on offer is to £38k plus benefits. They will set you up with all you ned for a home office.

They are a full-service solutions company that offers support, consultancy, project management and training, and who are experts in Sage 200, NetSuite and Sage CRM; the business has been around for over 20 years and is financially strong and still independent. They concentrate on the business side of technology and really getting to know their clients' processes, so they can give them the support that they need.

They are looking for a motivated, hardworking, and organised Support Consultant with Sage 200 support skills. Your communication & customer service skills are first class, and you have worked in a first line support, application support or internal helpdesk role, finding solutions for Sage 200 users or clients.

You will look after their customer base giving First Line Support on Sage 200 and you will have the opportunity to learn about the Sage CRM and NetSuite products. You should be good at getting hands-on with problems, digging deep, and resolving client queries by telephone, email, and remote connection, and you stay calm under pressure when the team is busy, or you have an unhappy client.

Areas that they cover are Sage 200 financials, commercials, manufacturing, inventory management, BI and supply chain, and they have also developed a couple of their own specialist add-ons for Sage.

They are a solid, successful business with happy, motivated staff. They are looking for someone who can provide a first-class service to their customers, and who wants to progress quickly.

There will be plenty for you to learn and adding these new skills to your CV will only give your future employability a boost. The job could develop into a client facing consulting role, doing implementations, running projects, or demoing the software or doing some account management.

To find out more about this work from home job, get in touch with Jake King or Carolyn MacLurg at Ambis Resourcing

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