Job Description

Posted 2 weeks ago

CQC/Ofsted regulated services

Midlands based UK role

Package – £50 to £55k plus car allowance – Nationwide Travel

Key Responsibilities

About the Role

As Quality Assurance Manager, you’ll work alongside the senior Management team to Lead quality assurance processes and ensure regulatory compliance (CQC, Ofsted)

·         Establish QA policy and procedure to drive quality forward across the portfolio

·         Conduct audits, inspections, and assessments to identify improvements.

·         Drive national and regional quality initiatives to help services achieve “Outstanding” ratings.

·         Support managers with regulatory responses and develop action plans.

·         Monitor incidents, complaints, and safeguarding concerns.

·         Promote person-centred planning and ensure care plans reflect individual needs.

·         Provide leadership, coaching, and mentoring to staff.

·         Deliver thematic reports and contribute to policy development.

·         Lead specific projects to support service development and best practice.

·         Maintain strong relationships with internal and external stakeholders.

·         Champion quality across all sites and promote continuous improvement

Essential Skills & Experience:

·         Degree-level education in health or social care (desirable

·         Level 5 in  Health & Social care or equivalent

·         Minimum 5 years’ experience in health/social care.

·         Strong understanding of UK healthcare regulation and compliance.

·         Experience in clinical audit, policy development, and training delivery.

·         Proven ability to lead change and respond to compliance shortfalls.

·         Excellent communication and IT skills.

·         Ability to produce high-quality reports and effectively use digital care management platforms.

Personal Attributes:

·         Empathetic, diplomatic, and sensitive to issues of vulnerability and independence.

·         Flexible, resilient, and able to manage competing priorities.

·         Committed to personal development and continuous learning.

·         A collaborative leader who empowers others and promotes a no-blame culture.

·         Passionate about delivering excellent customer service and valuing the people we support

Package

£50-£55k

·         28 days annual leave (inc. bank holidays)

·         Essential car user allowance

·         Employee assistance scheme