Job Description

Posted 1 week ago

Role overview:

We are seeking a highly skilled and experienced Quality Assurance Lead to join our team as a permanent candidate. The successful candidate will be responsible for leading the quality assurance efforts for Salesforce Service Cloud solutions throughout the development lifecycle. This role demands a strong background in software quality assurance, meticulous attention to detail, and a proactive approach to identifying and mitigating potential issues. The QA Lead will work closely with developers, architects, and project managers, and will be responsible for managing a team of QA resources, Master Test Plan and Test Strategy, Reporting and Test traceability

Key responsibilities:

* Develop and execute comprehensive test plans and test strategies for Salesforce Service Cloud implementations, based on provided designs and user stories.

* Lead a team of QA analysts and testers, providing guidance, mentoring, and support.

* Oversee various testing activities, including functional testing, regression testing, integration testing, system testing, and user acceptance testing.

* Identify, document, and track software defects using Jira, ensuring clear communication and timely resolution with the development team.

* Analyze test results and provide detailed reports to project stakeholders, highlighting areas of risk, progress, and potential improvements.

* Collaborate with developers, architects, and project managers to ensure that solutions meet quality standards, business requirements, and architectural guidelines.

* Participate in requirements gathering and design reviews to provide input on testability, quality considerations, and resource planning.

* Drive the development and improvement of QA processes, best practices, and testing methodologies.

* Work within an Agile development environment, participating in sprint planning, daily stand-ups, retrospectives, and release planning.

* Ensure adherence to project timelines and deliverable deadlines.

* Ensure adherence to project timelines, deliverable deadlines, and budget constraints.

* Create and maintain test documentation, including Master Test Plan and Test strategy, test cases, test summary reports, and quality metrics.

* Manage and maintain the QA environment and test tooling.

Key Skills & Experience:

* 7+ years of hands-on experience as a Quality Assurance Consultant or Software Tester, with at least 3+ years in a lead role.

* Extensive experience with Salesforce Service Cloud implementations.

* Deep understanding of software testing methodologies, quality assurance principles, and best practices.

* Proven ability to design and execute comprehensive test plans and test strategies.

* Extensive experience with Jira for defect tracking and test management.

* Solid understanding of Agile development methodologies (e.g., Scrum, Kanban).

* Excellent analytical and problem-solving skills, with a keen attention to detail.

* Strong written and verbal communication skills, with the ability to communicate technical issues clearly and concisely to both technical and non-technical audiences