My client is an internation retail business, above the rest in competition, looking for a competent Problem Manager responsible for conduct trending on IT incidents, service requests, events, availability and capacity to determine impact on the service desk and raise appropriate problem records.
You will have ownership in chairing, co-ordinating & documenting the outcome of problem review meetings; prioritising problems records through appropriate scoring determined by impact, cost and business reputation as well as engaging with IT Business Manager (Application Support, 2nd line support, 3rd line support and third parties) to identify root cause to problem records through to resolution and release.
Highly competent in navigating through the ITIL framework
Strong technical (Systems and Software Applications) background. The ability to understand and unpick extremely complex technical environments.
Excellent analytical and statistical analysis skills
Advanced knowledge of Excel & SQL
Ability to chair, minute and document problem review meetings
DCS Recruitment and all associated companies are committed to creating a working environment where diversity is celebrated and everyone is treated fairly, regardless of gender, gender identity, disability, ethnic origin, religion or belief, sexual orientation, marital or transgender status, age, or nationality
To apply for this job please visit itjobpro.co.uk.