You are responsible for executing the delivery of the customer Deployment and Adoption Experience for Office 365 / EMS / Windows 10 products, while utilizing the company's IP and assets across partners, Microsoft Enterprise services engineering and support teams, the Microsoft field sales organizations and Office 365 business groups.
*Lead a set of Microsoft 365 customers and partners through the Onboarding technical process
*Plan, manage and execute a complete Onboarding experience for Cloud customers
*Maintain strong working knowledge of the service, take ownership for service improvement
*Manage customer and partner Onboarding programs within expected timeframes while continuously driving effectiveness and thus reducing costs
*Share knowledge with others through solution documents, contribute to social media, proactively engaging in technical communities
Your key business metrics will be:
*Customer and Partner Onboarding Satisfaction
*Time and cost reduction to Onboard
*Reduce reactive support incidents
*Increase Microsoft 365 Service Consumption
Successful Candidate Competencies:
*Microsoft Office 365 / EMS / Windows 10 technical competency: possess a in depth knowledge of Office 365 services and architecture including other cloud products.
*Intune technical competency: possess a broad knowledge of Intune or any other mobile device management software
*Advanced skills in PowerShell, Active Directory, Web Services ,troubleshooting and driving adoption across collaborative workloads in O365 like Teams, SharePoint and Yammer.
*Cloud competency: broad view of Cloud services and products. Understanding the industry transformation towards "cloud only" services
*Strong problem-solving ability ranging from conceptualization to implementation
*Strong troubleshooting skills across multiple planforms and systems
*Medium or advanced networking skills: switches, routers, firewalls
*Customer and Partner Focus: proven experience driving positive business impact based on a deep understanding of customer and partner needs.
*Strong communication skills to effectively drive recommendations and land priorities across customers, partners, senior executives and across organizational boundaries
*Must have the ability to take initiative and work in a fast-paced high-stress environment while balancing multiple demands, addressing shifting priorities, and maintaining focus.
*Ability to build a strong relationship with customers and partners and become a trusted advisor
*Collaboration: able to work in a multi-cultural environment and to adapt to the customer's needs
*Applicants must be comfortable with ambiguity while striving to drive the customer into a clear picture of his needs
*A minimum of 3 years of Technical Support experience (in a Tier 2 or 3 role) including a minimum of 1 year of experience supporting Enterprise customers.
*Strong communication skills.
People Source Consulting Ltd is acting as an Employment Business in relation to this vacancy.
People Source specialise in technology recruitment across niche markets including Information Technology, Digital TV, Digital Marketing, Project and Programme Management, SAP, Digital and Consumer Electronics, Air Traffic Management, Management Consultancy, Business Intelligence, Manufacturing, Telecoms, Public Sector, Healthcare, Finance and Oil & Gas
To apply for this job please visit itjobpro.co.uk.