Job Description

Posted 1 week ago

Exponential-e

Want to be part of a leading British-owned tech company? Established in 2002, we are achieving year on year revenue growth and reinvesting 95% of our profits back into our people and technology.

Hours: 24/7 Shift Pattern – 2 Days, 2 Nights, followed by 4 days off

Your new role:

* First line support handling customer enquiries and support issues using our ticketing system

* Proactive network monitoring of alarms and traps for our customers via our monitoring tools

* Troubleshooting circuit faults and working with carriers to achieve fault resolution

* Driving fault resolution to ensure SLA’s are not breached

What you’ll need to succeed:

* Passion for working in the networking field and eager to learn and progress

* Knowledge of CompTIA Networking, JNCIA or CCNA certification

* Excellent verbal and written communication skills with a professional phone manner

What we offer:

* Career progression opportunities

* Dedicated Learning and Development team and access to a range of training, courses and certification support

* Comprehensive benefits including, birthday leave, charity leave, vitality health cover and holiday purchase scheme to gain an extra 5 days leave

* Range of employee initiatives on offer including the green team, employee forum, women’s network and culture club