Junior IT Support Assistant

Full Time Gloucestershire IT Job Pro UK

Junior IT Support Assistant

Davies and Partners Solicitors is a well-established law firm with over 30 years’ experience. It has a national reputation for excellence in the Property sector and strength in depth in a wide selection of other legal services for businesses & individuals. There are 4 offices in London, Birmingham, Bristol and Gloucester

Position: Junior IT Assistant
Type: Full time
Location: Rowan house, Barnett Way, Barnwood, Gloucester GL4 3RT
Salary: £18,000.00 pa

As an IT Assistant, you’ll provide support to the IT Manager with the day to day running of the business technical needs. Providing IT support across additional office locations as and when required.

This role reports to the IT Manager with a dotted line to the Head of Office


To provide efficient and friendly IT and DPS support company wide.
 To format documents on our Case Management System.
 Putting site documentation onto system.
 Complete work log and provide support on emails and calls.
 First line printer support.
 Keeping hardware/software inventory up to date.
 Setting up users on all systems and applications.
 Assistance with Server setup and migrations.
 DR testing.
 Office 365 Dynamics 365 admin.

The following tasks provide a general overview of the types of activity, the candidate will be expected to engage in or oversee on a day-to-day basis. We reserve the right to introduce changes in line with technological developments which may impact upon your job duties or methods of working.

About you:

Information Communication Technology Diploma or equivalent.
 Strong communication skills.
 Professional and friendly manner .
 Self-organised and proactive.
 Ability to take responsibility and problem solve.
 Attention to detail.
 Ability to maintain staff and client confidentiality.
 The ability to prioritise, meet deadlines and work under pressure .
 Adaptable to the needs of the business as changes occur during the operational requirements .
 Strong IT troubleshooting skills.
 Knowledge of IT infrastructure.
 In depth knowledge of Microsoft products.


Server operating systems.

Equal Opportunities:

Davies and Partners Solicitors provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, colour, religion, gender, sexual orientation, national origin, age, disability, genetic information, marital status, amnesty, or status as a covered veteran in accordance with applicable national laws. Davies and Partners Solicitors complies with applicable national laws governing non-discrimination in employment in every location in which the company has facilities.

You may have experience of the following: IT Support Technician, Software Support, Application Support, IT Assistant, 1st Line Support, Support Analyst, IT Helpdesk, etc.

Ref: 97777

To apply for this job please visit itjobpro.co.uk.