Junior Implementation Associate

Full Time Edinburgh City of Edinburgh IT Job Pro UK

FINTEC recruit is seeking a Junior Implementation Associate for our Fintech Saas client business based in Edinburgh. This is a permanent role with great opportunity for progression. Competitive salary, negotiable by experience.

You will be working with business clients within the sales process (post-sale) in terms of onboarding new customers successfully to use the company's software platform/product. There will be some travel on occasions within the UK and possibly overseas.

Responsibilities:

Working with new clients in demonstrating the software platform system and features and full roll-out of the system for the client.
Onboarding new clients to the system successfully
Attend internal meetings and conference calls in reviewing customer progress
Gather customer requirements and create user stories
Test and troubleshoot the setup for the platform and create Jira tickets where applicable
Generate and manage customer cases in Jira and with the internal Product Owner
Liaise with internal Support managers to ensure hardware install and support.
Liaise with internal Product/Ops team on improving the processes
Support training sessions, classroom based, Webex or telephone
Plan, structure and deliver training sessions in the Implementation Managers absenceSkills and Experience required for the Junior Implementation Associate:

Exposure to implementing complex software projects
Able to engage with a customer at all management levels
Strong relationship building and influencing skills
Business analyst's skills or experience in scoping out requirements would be an advantage.
Competence with project management tracking tools
Some account management experience would be an advantage
Appreciation of the latest legal/regulatory and compliance issues and requirements.
Proficient in excel, google suite and Jira.
Educated to A Level standard or equivalent
Bi-lingual skills are desirable but not essential. Full details for the Junior Implementation Associate role is available on application . To apply please send your CV to FINTEC recruit

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