Job Description

Posted 4 weeks ago

Junior 1st Line Support Technician

Nutfield, Surrey
Full-time, Permanent (Onsite) | 08:30–17:30)
£25,000–£27,000 per annum (dependent on experience)

About Us

TLP Consultancy is a well-established IT and recruitment business based in the heart of Nutfield, Surrey. We take pride in delivering exceptional technology solutions and support to clients across a wide range of industries. We’re now looking for a proactive and customer-focused Junior 1st Line Support Technician to join our friendly internal IT team. This is a fantastic opportunity for someone looking to develop their technical skills in a supportive and professional environment.

The Role

This varied role has two key areas of focus:

1. Providing IT support to our customers via telephone, remote access, or on-site visits.

2. Carrying out administrative tasks to ensure the smooth running of our business operations.

You’ll gain hands-on experience with a wide range of technologies, helping clients resolve technical issues while developing your own knowledge and confidence in the process

Key Responsibilities

* Respond promptly to customer queries by email and telephone.

* Provide 1st line telephone and remote support to customers.

* Carry out occasional on-site visits to client premises when required.

* Diagnose and repair hardware and software issues in the workshop or office.

* Prepare and provide quotes for customer hardware and software requirements.

* Advise customers on IT infrastructure improvements based on their needs.

* Perform half-day server maintenance sessions, both remotely and on-site.

* Log, update, and close support tickets with full details of work carried out.

* Liaise with suppliers to obtain quotes and manage customer orders.

* Raise purchase orders, sales orders, and move them through to invoicing.

* Raise invoices and ensure smooth communication with the accounts team.

* Study towards and complete relevant IT exams and certifications.

* Support any additional technical or administrative requirements as needed by TLP Technology.

About You

* A basic understanding of IT support but someone who is willing to learn.

* Good understanding of Windows operating systems and Microsoft 365.

* Excellent communication and customer service skills.

* Self-motivated and able to work to deadlines.

* Strong problem-solving ability and calm under pressure.

* Positive attitude with a genuine willingness to learn and grow within the team.

What We Offer

* Competitive salary (£25,000–£27,000 DOE)

* Monday to Friday office hours (08:30–17:30)

* Supportive, close-knit team environment where your contribution is valued

* Ongoing training and professional development to help you grow your skills and career

* Social events, including a summer party, Christmas celebration, and team nights out

* Free on-site parking and a beautiful rural office location in Nutfield, Surrey

If you’re passionate about IT, enjoy problem-solving, and want to develop your skills in a hands-on environment, we’d love to hear from you