Job Description

Posted 3 weeks ago

JOB TITLE: Workshop Engineer
SALARY: £23,400 – £24,000
LOCATION: Nottingham
SETTING: Office based
BENEFITS: Private Healthcare, Pension, 25 days holiday rising to 30 over 5 years, Group Life Insurance, Medicash, Income Protection, Gym Discounts, Free Fuel Fridays, Employee of the Quarter, Employee Referral program and many more.
Established in the 80’s, XMA has grown to become one of the top ten largest value-added resellers in the UK. Today, we’re an independent UK company with full geographic coverage – and our skilled workforce serves a diverse customer base across the public and private sector.
We win awards for our ability to help organisations and users achieve more with technology. We specialise in realising individual ambitions to transform and evolve. We consult, define, adapt, and deliver on real-life outcomes. We collaborate closely to bring that positive impact home.
An exciting opportunity has come for a Workshop Engineer. We look after a wide-ranging customer base who use a variety of manufacturers including Lenovo, HP, Apple and Dynabook equipment. You would need to be able to work in a busy, fast paced environment under own initiative or as part of team.
Commutable locations:
Nottingham, Derby
Job Specification:
The responsibilities include, but are not limited to:
Inspecting, testing and restocking of customer owned equipment and accessories. This will include a test and repair of all products relating to company business, predominantly Apple, HP, Lenovo, Dynabook and Viglen. Ensuring correct software/firmware is used on all repaired equipment, following test and repair procedures.
* Ensuring customers equipment is fully refurbished and configured to high standards prior to restocking.
* Ensuring all outbound orders are completed in line with agreed SLA’s.
* Deployment of selected customer images via SCCM or USB after machines are repaired/refurbished.
* Updating calls regularly with clear and concise detail on our call management system.
* Good troubleshooting and diagnostic skills to ensure correct parts are ordered and achieve right first-time repair.
Requirements:
The ideal candidate for this role will have the ability to install and replace hardware and configure operating systems. You will be able to troubleshoot and solve technical problems independently, with a good understanding of PC Hardware set-up and configuration.
* Lenovo accredited to work on desktops and laptops.
* HP accredited to work on desktop and laptops.
* High attention to detail.
* Demonstrates a high level of emotional intelligence.
* Ability to work independently of in group.
We are a registered Disability Confident Employer (Level 2) and as such, we will ensure that individuals who have a disability are provided reasonable accommodation, to enable full participation in the job application and interview process.
If you have any such requirements, please do not hesitate to contact Lucinda Okunor our Diversity and Inclusion Manager. Her email is (url removed), she will be happy to action your requests.
Keywords: HP, Lenovo, hardware, software, configuration, troubleshooting, SCCM, USB, Apple, Viglen, Dynabook