Job Description

Posted 3 weeks ago

IT Support Specialist is required by a reputable professional services firm paying up to 45k at their head office based in central London. The Company, who have a presence globally, are seeking an IT Support Specialist to provide technology related consultation and support in an office environment, including the deployment, administration and support of technology systems essential to business operations.

Responsibilities:

Provide comprehensive computer Hardware and Software support
Solid understanding of Windows 11 operating systems, settings and maintenance procedures
Manage Hardware asset inventory
Execute system set-ups, breakdowns, and office moves
Handle conference room services, (e.g Zoom, Teams), mobile devices, telephone systems, and voicemail support
Strong knowledge of AV Support Crestron or similar
Track user support requests and escalate complex issues
Pro actively identify and address technology-related challenges
Conduct preventative maintenance and procure technology supplies
Collaborate with IT vendors, other departments, and core IT teams on projects
Recognize and recommend training opportunities

Skills & Competencies:

Proficient in Windows 10 & 11, Microsoft O365
Strong troubleshooting skills for hardware and software
Experience with mobile devices, printers, scanners, and peripherals
Familiarity with law firm tools and networking devices
Proficient in remote access tools (Citrix, Global Protect VPN, Remote Desktop)
Previous use of trouble ticket tracking systems
Detail-oriented with excellent customer service and communication skills
Adaptability to a fast-paced, changing environment

Should you match the above requirements, please do not hesitate and APPLY NOW