IT Technical Services Manager

Full Time West Midlands (County) IT Job Pro UK


About our Business Model

Jobandtalent is the leading on-demand staffing marketplace in Europe and LATAM that is disrupting the traditional staffing sector. Jobandtalent has successfully digitalized the whole staffing experience including sourcing, interviewing, hiring, clocking and payroll. Creating novel AI solutions to automate parts of the process and make the best possible decisions.

About the company

We are headquartered in Madrid, where Jobandtalent was founded in 2009. Since then it has obtained financing worth more than 100 million euros from the best venture capital funds in Europe and globally, becoming one of the most valued Spanish startups internationally with current revenues of over 400 million euros per year.

We have a team of more than 500 employees distributed in offices in the United Kingdom, France, Spain, Portugal, Germany, Sweden, Mexico and Colombia. The plan is to continue growing at the same pace in current markets and launch our operations in new countries.

Responsibilities of an IT Technical Services Manager:

To provide and manage a quality and responsive service by providing IT Technical support to the whole business within the UK.
The role requires a flexible attitude to the duties that are required, with responsibility for covering absence and holiday and out of hours support.
Have the ability to multitask, adapt to and perform successfully in a fast-paced diverse environment.
Responsible for maintaining sites servers and desktops.
Responsible for the diagnosing and suitable resolution of IT issues, installing new equipment and providing technical level 2 support.
You will handle day-to-day operational issues (desktop / server / network infrastructure) and new site installations.
You will also be involved in the planning and performing of system upgrades, imaging, anti-virus and installations of workstations, servers and peripherals.
Providing remote support to users either remotely and over the telephone
Administration of Avaya Telephone Systems.
Administration of Sonic Firewalls and other VPN Appliances.
Handle all procurement requests for the dept
Project manage any upgrades and new site openings
Management of UK IT team
Ensuring all IT tickets into helpdesks are dealt with in a timely manner in accordance with SLA
Act as primary communicator with all 3rd parties such as (network, telephony, internet and hardware suppliers)
Play a key role in tenders for larger projects such as hardware and software updates
Ensure keep abreast of and remain up to date with latest technology trends to ensure the network is protected and secureA successful IT Technical Services Manager will need to have:

Strong interpersonal skills, and have experience and knowledge of:
Windows 7/Windows 10
Windows 2008/2012/2016/2019 Server and Active Directory including group policies.
Microsoft Exchange Server 2010.
Microsoft 365
Google Admin
Microsoft IIS Server.
Administering Microsoft SQL Server.
Kaspersky Security Centre Administration.
Encryption / WSUS.
Local and wide area network technologies routing and firewalls including knowledge of DNS and DHCP.
Previous experience of Storage Area Networks and VMware ESX Server would be an advantage.
The successful candidate will have a hands-on approach to day-to-day requests from sites and departments.
Must hold a full and clean UK drivers licenceWhat we offer:

Salary: up to £65,000 dependant on experience
The chance to make an impact in one of the fastest growing start-up companies in Europe.
A global team formed by dynamic, highly skilled and ambitious people.
A competitive salary + variable compensation
Remote & Flexible working hours
Birtholiday- Paid Day off for your Birthday
Cycle to work scheme
Pension scheme contribution
Private Medical Insurance with Vitality*
Employee Assistance Programme provided by Vitality*(*Upon completion of probation period)

If you are interested in the above role please apply

If you are looking to contact our onsite team, please visit the site locator on our website.

Single Resource do NOT charge any fees for our services.

Single Resource Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers

To apply for this job please visit