Support Technician (German )
£35-40,000 plus benefits .
Location : Bracknell
Our client is trusted leader in productivity, email security and compliance solutions for businesses of all sizes, They continue to grow by helping guide their customers through challenging cyber risks to ultimately find even greater opportunities. While we're passionate about helping our customers succeed in the business world, we're also looking to expand our growing workforce in order to better help our customers scale.
They currently have an opportunity for a Support Technician to join the team in the United Kingdom. In this position you will be a valuable part of our front-line defense – a phenomenally critical role in our quest to provide the best customer support on the planet. Their team provides phone and web technical support to customers, channel re-sellers and managed service providers (MSPs) that use or resell their solutions . Their services include advanced threat protection, email encryption, information archiving, endpoint protection, email continuity, migration services, Hosted Exchange, and Microsoft 365 and Office 365 products.
Aside from understanding our solutions, a successful Support Technician will support the administrators and provide troubleshooting assistance when needed to isolate, identify, and resolve issues in a timely and phenomenal manner. We also expect our technicians to have exceptional interpersonal communication, negotiation, and conflict resolution skills. In this role you must be eager to embrace new challenges and be a self-starter.
What you will be doing:
Responsible for exceptional customer service and care while providing technical support to customers
Deliver support in all aspects of connectivity between company products and client systems including but not limited to mobile devices, workstations, servers and applications
Collaborate with your team to analyze and develop solutions to highly complex problems
Manage telephone, instant messaging and ticket queues so that client issues are resolved in a timely fashion
Facilitate Live Remote Assistance sessions with clients having technical issues that cannot be resolved via the phone, tickets or through email
Develop a complete understanding of our clients products with a working knowledge of complementary products and services
What experience and skills we need you to have:
Degree in IT or related field and/or minimum of 1 year of support experience in a related field
Knowledge of mail protocols, DNS, TLS, mobile device mail setup, operating systems, and common mail clients are required
Knowledge of Office 365 and SharePoint are required
Understanding of hosted systems, email encryption, email protection, and archiving are required
Microsoft 365 certifications and other technical certifications such as MCSA, MCSE, A+, and Linux+ are highly desired and encouraged. Company assistance is available to encourage completion of relevant certifications
Fluency is preferred in one or more of the following languages: German, Dutch, Spanish
This highly respected organisation has enjoyed over 20 years of success providing best of breed IT Security Solutions to thousands of business clients. Or client has a unique software as a service delivery platform which enables content level encriptionof email and mobile messages.Its a fantastic tool for promoting efficiency in all contemporary communications .
For immediate consideration for this and other similar vacancies please call us immediately or email your CV straightaway. We are an established consultancy specialising in all aspects of sales .Technical engineers,support ,Software Architects, Telesales, Telemarketing, Inside sales, Field sales, Territory Manager , Business Development and Lead Generation , Account Management, Sales Manager, Sales Director, International language sales and particularly sales role within the IT and Hi-tech sectors
To apply for this job please visit itjobpro.co.uk.