It Support Technician

Full Time Witham Essex IT Job Pro UK

Casanovas Recruitment Solutions is currently representing a successful business within the outskirts of Witham seeking an IT Support Technician to join their growing and successful team.

My client is offering fantastic benefits including career progression, 24 days holiday and generous pension and Performance bonus.

Duties will include:

Overall support to 100+ user base for software and hardware service

Working with the BSM and FD for workload prisonisation

o Own and resolve user requests through resolution, escalation, delegation, or education.

o Monitor user requests for satisfaction, investigating trends and opportunities.

o to provide software supportdevelopment, becoming an ambassador for systemsservices.

* Hardware and Network support

o Own and resolve network issues through resolution, escalation, delegation, or education.

o to build up new devices to specification, followed by handover/deployment.

o to maintain both user and infrastructure hardware.

o to administer network device patching/routing.

* Third party support

o to aid the IT support companies in their work as an on-site technician.

o to support third party companies in accessing hardwaresoftware.

* Department support

o to maintain departmental asset tracking.

o to produce and maintain documentation.

o to run planned maintenance on systems.

My client is seeking a candidate who has qualification/experience within the following.

* Fluentconfident in

o MS office productivity tools (M365, Teams)

o Network topologies

o Managing users and expectations in a 1st line support role.

o Troubleshooting and 1st line support

o Languages: (MS) SQL and VBA

o Microsoft Windows based environments

* Knowledge of (desirable)

o SAP Crystal reports

o SQL SSRS, TCPIP, and Printer admin

o PowerShell, command line, Azure tenancy

o Security principals and good practices

Ideally experience working within Manufacturing, Stock and FMCG.

For more information on this role please call Natalie Casanovas today

To apply for this job please visit