IT Support Technician

Full Time Greater London IT Job Pro UK

Protocol is delighted to be recruiting for a IT Support Technician on a temporary ongoing basis within the Isleworth area.

The purpose of the post is: to provide 1st Line Support as part of a comprehensive IT Service for all Staff and Students within the organisation.

Salary: Circa £10.50


Provide a polite and professional customer focused IT service to staff and students

Log, actively respond to and where possible resolve, incoming technical telephone calls, emails, voicemails etc. via the helpdesk system.

Assist in the delivery of a central helpdesk facility and via a rota system, ensure that there is adequate cover at all times.

Keep users informed on the progress of requests and escalate problems or high priority calls to the IT Support Manager or IT Systems Engineers as appropriate.

Install, configure and maintain IT related hardware / software at a basic level (1st Line) to ensure operational effectiveness to the highest possible standard and in accordance with IT policies.

Support the telephone systems including installation and basic troubleshooting of handset or cabling faults.

Liaise and work with 3rd party vendors to resolve hardware or software issues.

Personal specification:

Possess a min of 4 GCSE's, 'A' Levels or Bachelor's Degree in a related discipline, or a relevant industry standard IT qualification.

Experience of working in a PC / Helpdesk support role with a sound knowledge of common PC applications, and the ability to assist and explain technical processes in a non-technical way.

About Protocol
Protocol are the specialist full-service recruiter dedicated to education, training and skills. People are at the heart of everything we do. We place people first.
We're more than a recruitment agency – we pride ourselves on our ongoing support and aftercare delivered by our expert team, and all our candidates benefit from free access to our exclusive online CPD portal, Learning Zone.
Whatever your career goals, we've got the right role for you. With a wide range of temporary and permanent positions available, from lecturing and training jobs

The legal bit…
Protocol National ltd trading as Protocol are acting as an employment agency for this vacancy. As a result of the volume of applications we are currently receiving we regret that we may be unable to respond with individual feedback. If we have not contacted you within two weeks of your application being received then regretfully your application will not be taken forward on this occasion

To apply for this job please visit