Job Description

Posted 1 week ago

IT Support Technician – Haydock, St Helens (on-site)

"You want a role where you actually get to fix things, not just log tickets… right?"

If you're working in IT Support right now but feel stuck doing the same resets and password unlocks, this could be the move that gives you more ownership, more variety, and a real chance to grow your skills.

In this role, you'll be the person colleagues rely on. You'll get hands-on with hardware, networks, Microsoft 365, servers, and security – not just basic helpdesk tasks. If you enjoy solving problems properly (rather than escalating everything), you'll feel right at home here.

What's in it for you

£25,000-£30,000 salary depending on experience

Monday-Friday, 9am-5pm

Hands-on technical exposure across infrastructure, networks, and security

A role that actually lets you learn, progress, and build real technical depth

Supportive management and a team that genuinely appreciates what you do

What you'll be doing (and why you'll enjoy it)

You'll support a busy on-site team at the Haydock operation, helping keep their technology running smoothly so they can do their jobs. It's varied, practical, and genuinely valued by the people you help every day.

You'll get involved with:

First-line technical support across Windows, Microsoft 365 and mobile platforms

Troubleshooting hardware, software and network issues

Installing and configuring PCs, printers and peripherals

Managing user accounts and permissions in Active Directory

Monitoring and maintaining servers, switches and firewalls

Supporting remote users, including VPN connectivity

Onboarding and offboarding: device setup, access provisioning, documentation

Keeping IT stock organised and controlled

Testing new technology and helping introduce improvements across the business

If you enjoy getting stuck in – not just raising tickets – you'll thrive here.

Is this you?

You'll be a good fit if you have:

Decent experience in an IT Support or Helpdesk role

Solid knowledge of Windows OS, Microsoft 365 and everyday business applications

Strong troubleshooting skills and a logical approach

A good understanding of networking basics (TCP/IP, DNS, DHCP)

Clear communication skills and a helpful, patient manner

Certifications like CompTIA A+, Microsoft, or ITIL would be a bonus – but they're not essential.

Where you'll be working

This role is fully on-site in Haydock (St Helens), supporting a friendly, busy team who rely heavily on the IT function. You'll be part of a stable business with modern systems and ongoing investment in technology.

What next?

Apply today or get in touch if you'd like to know more.

INDEP