IT Support Officer

Full Time Greater London IT Job Pro UK

An exciting opportunity has arisen for an IT Support Officer to join a public sector organisation based in East London.

The role will be based at the organisation's office in Royal Albert, London. The successful applicant will have previous first line or second line IT support experience.

Key duties will include:

Act as a single point of contact for phone calls and emails from staff regarding IT issues and queries
Receiving, logging and managing calls via telephone and email
Log all calls and track data
1st line support – troubleshooting of IT related problems
To ensure a high level of customer service for all support queries
To escalate cases to 2nd line or 3rd line support as and when required

Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer.

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