IT Support Engineer (Temp)

Full Time West Midlands (County) IT Job Pro UK

The primary purpose of the role will be to assist in the roll out of tablet devices to a number of European stores.

This includes:

General planning and allocation of tablet devices to UK and French stores
Configuring devices to ensure they are ready for use
Setting up relevant accounts
Distributing devices accordingly
Remote installation where required
Ongoing support of the devices

The secondary part of the role is to work with the existing 2nd Line technical team, supporting Head Office users and remote users across Europe with their IT systems. This includes their laptops, desktops, software and mobile devices.

Main responsibilities as follows:

Ensuring calls are logged, processed and resolved accurately, in line with our Service Level Agreements and procedures.
Providing first and second line technical support for Windows, Apple, IBM Notes email, Microsoft office and in-house applications to all end users.
Installing, configuring and maintaining Laptops and Desktops. This includes any required software or hardware including printers, docking stations and displays.
Configuration and support of mobile devices including iOS and Android.
Administration of access control requests following company policy and procedures. Providing evidence of requests to external auditors.
Supporting the Local Area Network and Wide Area Network across the global network infrastructure.
Support to New Stores Opening team to help manage installation for new store implementations. This would include configuring and assisting in router and till installations for stores.
Participate in European/Global IT projects as requested.
Creating and updating IT procedures and documentation.
Provide IT training where necessary on software packages, remote access, network resources and telephone/mobile usage.Experience:

Working in a multi functional team environment – ideally in Retail
Configuring and supporting mobile devices
Working with MDM software to manage mobile devices, preferably Mass360
Building Desktop/Laptop/Tills via imaging systems
Working with Support Desk incident systems & processes
Familiar with remote application support ie, Citrix, RSA Tokens and SSL VPN
Installing & supporting hardware & software systems
PCI, SOX compliance and IT security
Educated to degree level or equivalent in an IT related subject OR
Hold the equivalent Job experience in a similar IT role.
Microsoft or Cisco certificates would be desirable, but not essentialKnowledge

Active Directory support & Administration
Microsoft Windows (all versions) and Microsoft Office (all versions)
Networking support of switches, routers and firewalls
Android/IOS & Windows Phone Skills / Abilities:

Planning and organizational skills
Able to communicate (both verbally & written) effectively with people of all job levels and personalities.
Strong problem solving & analytical skills.
Ability to work both independently, or as part of a team

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