Job Description

Posted 4 weeks ago

IT Support Coordinator – £28,000 – £35,000 Basic Salary + 10% Bonus – Hybrid Working – Excellent Benefits – South East London

Overview:
*UK Driving License Required*

A global organisation in the manufacturing field are looking to recruit a IT Support Coordinator on a permanent basis to join their rapidly growing team.

They require a proactive individual to ensure the service is being delivered on time and efficiently.

Role and Responsibilities:

Serve as the first point of contact for IT support for users, team members, and 3rd parties.
Manage the triage of internal support tickets for the applications team, establishing SLA priorities and assigning them to the relevant internal or external resource.
Take ownership of actions for the starter, mover, and leaver process for business applications, including account management and license requirements.
Maintain awareness of the IT Applications business continuity plan and provide support in the event of plan activation.
Oversee the business applications email inbox and internal support ticketing system, ensuring real-time updates and accurate statistical data.
Conduct daily routine checks of business applications and promptly report any issues to internal support.
Manage 3rd party support tickets for AD account and laptop setup.
Identify opportunities to reduce support tickets through training and collaborate with the IT trainer to address these needs.
Handle IT administration tasks, including monthly KPIs, access reviews, and license management.
Manage hardware for starters, leavers, and faulty replacements/upgrades, including mobile phones.Essential Skills and Experience:

2+ Years working in an IT support environment
Working knowledge of Microsoft applications
Full UK driving license and access to vehicle for occasional travel between local sites
Confident communication both written and verbal and comfortable in candidate facing environment.Package:

Hybrid working (3 days in office, 2 days at home) – South East London
Generous pension scheme
Private healthcare cover
Excellent benefits package