We are currently recruiting for an IT Support Assistant to work on a temporary basis for up to 6 months for a local organisation based in Bridgwater. The role will be providing IT Support to all internal users, providing exceptional levels of service, and responding to a variety of queries quickly and efficiently.
The role will be office based at the companies Head Office based in Bridgwater, dealing with physical equipement and set up. There may be some remote element to the role and some requirement to occasionally visit other sites as and when required.
Key Responsibilities will include:
Maintaining a first-class level of customer service ensuring that all users and customers are treated efficiently and in an appropriate, professional manner.
Maintaining good relationships with 3rd party suppliers of services, software, hardware, and warranties.
Diagnosing and resolving software and hardware issues, including internal applications, 3rd party applications and desktop, server, and mobile operating systems.
Accurately recording, updating, and documenting incidents, requests and changes using tools such as the IT Service Desk system, Configuration Management Database and Knowledge Bases.
Assisting with internal and external audits where necessary
Maintaining excellent verbal communication skills with the ability to communicate effectively with technical and non-technical colleagues at all levels in the organisation. Required Skills and Experience:
Excellent communication and documentation techniques.
Previous 1st or 2nd line IT Support experience
Knowledge of computer hardware, various vendor OS including Google Chrome OS, Microsoft Windows, Apple MacOS.
Knowledge of business productivity suites to include Google G Suite and Microsoft Office 365.
Previous experience within a customer service role. Hours of work are Monday to Friday 8am – 5pm, working 40 hours per week.
Rate of pay is £10.00 per hour.
This is working on a temporary basis for potentially up to 6 months
To apply for this job please visit itjobpro.co.uk.