Squire Patton Boggs have an exciting opportunity for an IT Support Analyst to join their team.
Salary: Competitive + Benefits
Hours: 35 hours per week (flexibility required)
Our Leeds office is looking for an IT Support Analyst to join our close-knit Technology department. Working co-operatively with the Technology Services team and other areas of the Technology department, this position is responsible for the implementation, maintenance and support of PC-based applications, mobile devices, infrastructure components, and telecommunications within the office, ensuring that local and firm-wide systems are consistently delivered and supportable.
You’ll be rewarded with a competitive salary, plus an enviable benefits package.
The IT Support department consists of you and one other Support Analyst in the Leeds office, reporting into the local IT Manager, delivering service to the office primarily between the hours of 8.00am and 6.00pm and on occasion outside of these times. You will be required to have a good working relationship with the end-user community and all other areas of the Technology department.
The Technology Services team is responsible for resolving support queries from internal and external clients. As our IT Support Analyst, you’ll be accountable for the quality of local technology service delivery within your assigned office(s). You’ll act as a consultant to the solicitors and staff on the technology systems at their disposal, and provide both proactive and reactive hands-on technology-related support.
This role is about working closely with local stakeholders to understand and then realize expectations and business needs, mobilizing the resources of the Technology department as needed on behalf of the office.
You’ll also contribute by coaching and guiding colleagues.
To be successful in this role, you will have at least 2 years’ experience in PC helpdesk and/or training support or an equivalent combination of education and experience. Knowledge and working proficiency of Windows 10 and desktop applications is a must! You’ll also have experience with mobile devices, remote access tools and web conferencing systems.
As you will have some experience in an IT Support Analyst role, you will have some proficiency in technical functions as well as the ability to learn and apply a decent level of technical knowledge of the department. You’ll have excellent interpersonal skills, as well as the ability to work well under pressure and to multitask.
We are an inclusive employer and aim to ensure our workforce is representative of our diverse society. We will make reasonable adjustments and adaptions to our recruitment process to ensure it is inclusive for anyone who wishes to apply. We may collect relevant data for monitoring as part of our candidate registration process.
No agency CVs accepted at this time.
To submit your CV for this exciting IT Support Analyst opportunity, please click ‘Apply’ now
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