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It Support Analyst

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Job Description

IT Systems Analyst

South West London


Full-Time Permanent

Must have worked within the Educational sector and have experience with iSAMS


Monday to Friday with occasional Saturday mornings and evenings may also be required


A generous annual leave allowance (33 days plus UK bank holidays)

Defined pension contribution scheme, with up to 10% employer contribution and life insurance cover

Free lunches

Simply Health healthcare plan, including flu jabs, online GP service and counselling

Discounts in local shops, restaurants, and businesses

Season ticket loans and ride to work scheme

Training and development support

Reporting to the Head of IT/Helpdesk Manager you will manage the day-to-day administration of the client’s network providing support and liaising with contractors and engineers ensuring projects are completed on time. You will act as a lead AV engineer for livestream solutions and venues, taking lead in researching and developing the client’s journey onto a cloud focused pathway.

Key Responsibilities as IT Systems Analyst:

* Develop and manage EMA and Firefly VLE, EMA Exams (Training will be given)

* Take lead in developing Firefly within departments to ensure that data is current, and staff are supported

* Front line IT Helpdesk support providing IT help to staff

* Management of own calls and tasks, prioritising and providing cover for others if required

* Work with the Systems Administrator in maintaining an accurate and secure Asset inventory register and ensuring that procedures for security tagging, retiring old hardware and enrolling new hardware are robust and effective

* Management of WEEE Waste processes and suppliers, ensuring documentation is recorded and available

* Work alongside the Systems Administrator to troubleshoot Server and networking issues swiftly and effectively

* Work with the Helpdesk Manager in development projects and developing/customizing elements of the IT systems

* Test software and hardware installations effectively to ensure that they are fit for purpose

* Maintain backups ensuring they have completed and report to the Systems Administrator any issues with backups

* Provide remote and onsite support access to system vendors to diagnose system faults, report system faults to vendors and coordinate vendor access to server infrastructure

* Provide testing on systems to ensure they are working correctly following a change or fault

* Project R&D, Analysis reports for project proposals, cost analysis

* Complying with relevant client policies and procedures, including safeguarding procedures, at all times

Key Requirements:

* IT support background, 2nd and 3rd Line

* From the Education sector

* Knowledge of iSAMS

* Be educated to Level 3 in a relevant IT/ICT qualification or have the equivalent skill level

* Be confident in supporting in the use of Office 365, Mac OS, Windows 10 / 11

* Strong knowledge and experience with AV configurations and solutions

* Mobile device support, including iOS, Android

* Networking experience (LAN and Wi-Fi)

* Knowledge of Active Directory, Azure

* Configuring, installing, and troubleshooting network printers, scanners

* Broad experience in consumable support (i.e., replacing toner, Projector bulbs)

* Microsoft Office 365 cloud administration

* Knowledge of VoIP (Teams)

* Knowledge of Microsoft System Centre / Intune


Disclaimer: Due to the high amount of interest that we receive for each of our roles, unfortunately we cannot respond to each application individually, therefore if you do not hear back from one of our consultants within 14 days then unfortunately you have not been shortlisted for this role

Job Summary

South West London, Greater London Location
IT Job Pro

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