Job Description

Posted 3 weeks ago

IT Support, East Kilbride, Salary £25,000 – £28,000 per annum + performance-based bonus

+ 31 days holidays, private health insurance, fantastic pension & much more!

IT Support technician required to join a global IT business experiencing significant growth through acquisition. The IT Support technician will be responsible for resolving incidents and requests through remote support.

The successful IT Support technician will receive:

Competitive salary range of £25,000 – £28,000 per annum
31 days holidays
Private Health Insurance & Life Insurance
Matched Company Pension contributions
Performance based discretionary bonus up to 20% of annual salary.

Key responsibilities of the IT Support technician:

Provide day-to-day remote desktop support in line ITIL processes and procedures.
Troubleshooting PC and Laptop hardware issues.
Provide 1st and 2nd line technical support to a range of customers.
Maintain accurate documentation of supported systems & applications to ensure agents have necessary knowledge at their fingertips.
Provide excellent customer service to a diverse customer base.

Requirements of the IT Support technician:

Previous experience working in a similar service desk environment providing 1st and 2nd line support.
Advanced knowledge of Office 2016, 2019 and 365 and Windows 7,8 and 10.
Awareness of Active Directory user & group administration.
Excellent verbal and written communication skills and ability to communicate with a wide range of customers.

Due to the diverse customer base, this role will involve a shift rotation including evening shifts Monday-Friday.

Don’t miss out on this fantastic opportunity to work with a leading business within the IT Solutions industry, with an excellent working environment and training opportunities – Apply now!

Note: Only applicants with the right to work in the UK will be considered. We do not provide work visas; this must be handled before applying