Job Description

Posted 3 mins ago

Job Title: IT Service Desk Manager
Salary: £40,000 per annum plus Essential Car User Allowance
Location: Stafford
Hours: 37 hours per week, permanent

We’re looking for a dedicated professional to bring our values to life and ensure our customers receive outstanding services.

The role

As our IT Service Desk Manager, you will play a pivotal role in the Group’s IT support system. You will manage the service desk with precision, ensuring swift resolution of tech queries and delivering unparalleled support to our users. You’ll be instrumental in upholding excellent IT service standards, enhancing user satisfaction, and liaising with diverse IT teams.

Your expertise will extend to full-spectrum support of end-user computing devices and on-the-ground IT equipment assistance. In our managed services milieu, you’ll tackle tasks beyond our supplier’s scope whilst collaborating with the IT Service Delivery Manager, you’ll oversee call logging, triage, and first-line resolutions. Vigilant management of supplier interactions and adherence to SLAs will be your forte. Plus, you’ll drive continuous enhancements in our processes, ensuring a seamless service experience.

As part of this role, you will be required to travel across Staffordshire and Shropshire to our Group portfolio in this role and therefore a Full UK Driving Licence and access to your own vehicle for business use is essential.

What skills and experience we are looking for:

* ITIL V4 foundation (essential); specialist certifications (desirable)

* Experience of JIRA service Desk tooling (desirable)

* At least one years’ experience in an IT Service Desk lead/Manager role

* Technical Proficiency: In-depth knowledge of IT systems, networks, and software applications, coupled with the ability to troubleshoot and resolve technical issues efficiently.

* Ability to use O365 products including SharePoint and Teams

* Confident, capable communicator with the ability to solve problems effectively.

* Unfazed by having several competing priorities to manage.

* Excellent verbal and written communication skills to interact with both technical and non-technical stakeholders effectively.

* Strong leadership and managerial skills to guide, motivate, and develop a high-performing service desk team.

* Current UK driving license and access to a private motor vehicle for business use.

We can offer you

We offer a comprehensive induction programme and excellent learning opportunities; with mandatory and specialist training available. We can offer 25 days holiday (increasing with each year of service, up to a maximum of 30 days), bank holidays and three concessionary days over the Christmas period. We also offer the option to join our contributory pension scheme, access to a dedicated Employee Healthcare Portal, eye care vouchers and a cycle to work scheme amongst other benefits.

About us

As one of the largest providers of affordable homes and care in the area, employing almost 1,000 people, Housing Plus Group offers rewarding roles with excellent training and career development pathways delivering services that customers can trust across Staffordshire and Shropshire. Housing Plus Group companies include Care Plus, Property Plus and Severn Homes.

Housing Plus Group values the diversity of its communities and aims to have a workforce that is representative of this. We create inclusive environments for our people and customers where we can be our true authentic selves. We welcome applications from all sections of our community.

Join our team at Housing Plus Group, where we value your time as much as your talent. We offer flexible working options such as hybrid working and adaptable schedules, to enable you to develop your career while maintaining a great work-life balance.

If you want to be part of an organisation that’s determined to make a positive difference to homes, lives and communities, if you want to be proud of what you do, if you are looking for job security and a great career, join Housing Plus Group.

How to apply

Please apply by clicking apply within this advert, including your CV and cover letter within your application. Should you have any questions please contact us.

Closing date: Monday 29 April 2024 – interviews will take place throughout the advert

* We are committed to carrying out safeguarding checks with all our colleagues. These checks may vary according to the role you have applied for, please refer to the job description for this role for details.

We may close this vacancy early if we receive a high volume of applications. Don’t delay – apply today to avoid disappointment.

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If you have not received an update within 2 working weeks of submitting your application, please assume that you have been unsuccessful on this occasion