IT Service Desk Manager

Full Time Cheshire IT Job Pro UK

Job Title: IT Service Desk Manager

Location: Warrington

Day Rate: £40,000 to £45,000

Benefits: Pension, Excellent Profit Share

This is a new opportunity for an experienced Service Desk Manager or Helpdesk Manager
to join the UK arm of a large highly successful international sales and distribution business based in Warrington.
The company is key part of a global organisation where IT is critical to their continued success and growth.

You will be responsible for the management of a team of six people on the helpdesk based in their very nice offices in Warrington supporting a large user base of 320 sites and 3000 users.

This is a key role within the business where you will have the opportunity to shape and develop the service desk with the opportunity to developing into a service delivery role in the future.

Key Experience Required

We would expect you to have experience in managing a service desk team supporting a large user base.

You will have experience in using and reporting from helpdesk ticketing systems as well as some experience of ITIL as the company are very keen to implement the processes and procedures as well as service catalogues, SLA's and KPI monitoring.

We are looking for someone flexible with a good approach and a can-do attitude that has a great deal of common sense. This is a very nice place to work in a supportive atmosphere with a great deal of autonomy and opportunities for personal development and progression.

Coburg Banks Limited is acting as an Employment Agency in relation to this vacancy

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