Job Description

Posted 12 hours ago

Are you looking for a new position? A fantastic opportunity has arisen with a world-class facilities management Company based at their Head Office in Surrey, England.

Service Desk Analyst
£19.50
Temporary Role
Monday to Friday
35 hours a week
Early shift 8 am start
Late shift 10 am start

Role Responsibilities:

Provide a 1st time fix resolution to customers of the service desk
Management & distribution of mobile, computing, & software assets based on approved requests from the business
Liaise with all other IT functions on the escalation and resolution of service tickets, the creation & management of service accounts
Support IT training support over the phone, or through material creation by way of "cheat sheets" or simple notes
Liaise with external 3rd parties to provide subcontracted services ie calling out engineers to faulty equipment.

The ideal candidate:

The role would benefit from a foundation knowledge of ITIL v2 or v3 standards for Incident, Problem, and Service Request management.
A patient and "customer first" manner is essential for this role
Able to manage their time to provide successful outcomes per the department KPIs.
A proactive and "can do" approach is key to the successful outcome for the department and this role.

If you are interested in this position, please contact Laurie on (phone number removed).

Carbon60, Lorien & SRG – The Impellam Group STEM Portfolio are acting as an Employment Business in relation to this vacancy