IT Senior Support Analyst

Full Time Caerphilly Gwent IT Job Pro UK

Contract Type:Permanent

Salary: Dependent on Skills and Experience

Job Elements: –

* Provide support for all aspects of the IT infrastructure at regional level to ensure maximum uptime in a 24/5 manufacturing environment.

* Ensure effective monitoring of IT Services and propose methods of improving service delivery across the organization.

* Ensure escalated Service Desk incidents/request are resolved effectively and within the agreed SLA.

* Actively participate or lead local / global projects as required by IT Management

* Actively seek and lead process improvements activities either locally or globally as required by IT Management

* Actively participate or initiate best practice activities with IT colleagues from other teams as required by IT Management

* Build effective relationships with colleagues and the business to ensure effective IT service delivery.

* Responsible for all levels of administration and support of regional server systems as directed by IT Management.

* Licence management

* Maintenance contract management

* Some out of hours working will be required as part of this role

* Some travel may be required as part of this role

The ideal candidate will have:

* Technical lead with hands on experience of multi-site/server environment (25+)

* Supporting and maintaining a virtual environment

* Extensive knowledge of Server 2008, 2012 and 2016

* Experience of supporting SQL 2005/2008/2012.

* Experience of SharePoint 2013 or 2016

* Experience of Skype for Business and DECT

* Experience of MS Teams

* Experience of Office 2013 and 2016

* Knowledge of SSCM/SCOM/Nagios

* Experience of hands-on CISCO / Meraki LAN management and troubleshooting

* Experience of Citrix/Meraki

* Experience of VEEAM and Backup exec

* Middleware solutions such as: Tomcat; Weblogic; Websphere; BizTalk and IIS.

* Experience of writing detailed URS/SOP/WI/IQ/OQ/PQ documentation

* Experience of working in a regulated Manufacturing environment

* Educated to degree level or equivalent

* Strong level of hardware/software troubleshooting ability

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