IT Officer – 1st/2nd Line Support

Full Time Oxfordshire IT Job Pro UK

The Burford Recruitment Company are working with a prestigious client in the heart of Oxford who are seeing an IT Officer to join their small team. Working closely with the IT Manager you will provide day to day 1st and 2nd line support to a diverse user base. If you are an IT Support Engineer and enjoy the variety of telephone, email and in person support then this challenging role could be for you!

As an IT Officer you will be involved with:

* Supporting end users with IT issues of varying complexity

* Installing and configuring PC’s

* Assisting the IT Manager with network management and software deployment and other project based work

To be successful, you will need to demonstrate:

* Excellent communication skills, you will be providing in person and remote support so the ability to confidently talk to people is essential

* Strong knowledge of Windows OS, Microsoft365, Active Directory, wireless network set up and troubleshooting

* An understanding of Windows and Linux servers (desirable although not essential)

* Familiarity of networking such as Cisco or RUCKUS

On offer to the successful IT Officer is a salary in the region of £30,000 – £32,000 and a very generous benefits package which includes:

* Excellent pension scheme

* 30 days holiday plus bank holidays

* Free meals provided on site

* Discounted gym membership

* Discounted travel to work with payments spread across the year

This role would suit an IT Support Engineer who is people focussed, passionate about technology and interested in a varied role that offers day to day support and the chance to get involved in projects. You might be working in a helpdesk setting looking to get more hands on or currently working in a 2nd line support role and looking for a new challenge in a relaxed environment with a friendly team and user base

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