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IT Manager

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Job Description


The Opportunity

We are a cleaning, security and soft services business operating from regional offices UK wide, serving clients in sectors that include: Commercial, Corporate, Pharmaceutical, Retail, Manufacturing and Education.

We pride ourselves on client satisfaction and the development of our staff through regular training and a shared sense of responsibility, with a family-feel to our business.

We are currently seeking an experienced and dynamic IT Manager to lead all aspects of our UK Operations IT infrastructure, systems and services to ensure performance, security and efficiency.

The Package

* £45k-£50k basic

* Bonus

* Hybrid Working – 1 day per week home based.

* 35 days holiday per year (including bank holidays)

* Flexible hours

* Cycle to work Scheme, Rewards and Discount Scheme, Personal Development Portal

The Role of the IT Manager

* Managing our first & second line technical support function for office based and remote working employees to ensure that technical issues are resolved, including managing relationships with external suppliers to co-ordinate the response.

* Managing the implementation and delivery of technical projects, such as Server upgrades, cloud migration or Compliance to ISO.27001 and Cyber Essentials

* Managing the deployment, monitoring, maintenance, upgrades and support of the business IT Systems and equipment including operating systems, PC’s, software apps, telephone, and peripheral.

* Providing expert advice and support on system upgrades, installations, migrations and system maintenance.

* Develop innovative solutions to improve end user effectiveness.

* Develop standard operating procedures allied to best practice, and ensuring written protocols and guidelines are provided for IT team and all end-users using ITIL framework.

* Negotiating with technology partners for cost effective solutions, while maintaining agreed SLI / SLA.

* Managing and maintaining M365 estate and on prem active directory.

* Lead, motivate and develop the IT team.

Experience and Knowledge of the IT Manager

* IT related Degree

* Management experience

* Working knowledge or exposure of: Microsoft stack (Cloud, On-Prem), End Point protection (Sophos), MS Exchange, General Data security principles, Firewalls, Networking & Infrastructure

* Experience of ISO.27001 & Cyber –Essentials

* Exposure and knowledge of ITIL framework (ITIL foundation)

* Strong Knowledge of M365 and windows servers

* Awareness of Information Security principles

Why Work for Us

* Ethical Business, always looking to reduce our environmental impact and our use of the planet’s resources.

* Equal Opportunities Employer who promotes diversity.

* Innovative Approach to the Employee Journey

* A defined purpose-driven set of values helps our employees understand what we stand for and fosters the shared sense of responsibility and family-feel to our business

Job Summary

CV6, Keresley, Coventry Location
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