IT Junior Support Technician

Full Time Royal Tunbridge Wells Kent IT Job Pro UK

IT Junior Support Technician

Salary: £16,500 – £18,000

Hours: Monday to Friday 9am-5pm

Location: Tunbridge Wells, Kent

Full Time, Permanent

The Company

The company's unique approach to video telematics is helping tackle some of the most complex challenges faced by the fleet, transport and insurance sectors. Their cloud-based solutions are underpinned by a device-agnostic, multi-award-winning IoT platform. By providing the highest levels of operational insight, business intelligence and enriched vehicle data, organisations can make strategic mobility decisions.

In the role you will work in a buddy system with experienced 2ndline support technicians and the company will provide you with full training to enable you to grow into a full support technician role.

The Job Role

Support, set up and testing telematics devices and maintain our cloud tracking platforms
Supporting ours and 3rdparty hardware/software, service providers and integrators
Work with existing hardware/software and firmware suppliers on queries
Working with insurance customers to help obtain footage, run reports and other queries
Responding to customer tickets and phone calls, managing assigned tasks, incidents, changes, project tasks and activities through to satisfactory conclusion
Provide support to 1stline technical support and the project management/service team, as well as commissioning
Supporting customers with OTA training sessions
Effective escalation and communication to Management
Build, maintain key business relationships focusing on establishing mutual trust and first-class customer experience
The Successful Candidate

A good knowledge of computer systems and a keen interest in technology is required
An accountable, driven self-starter who is happy to pitch in whatever the task
First-class customer service skills and a problem-solving mind set
A can-do attitude.
What's in it for you?

30 days holiday (Inc BHs)
5% matched pension
4x Life assurance
Perkbox – lifestyle discounts
Health and wellbeing support schemes

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