IT Helpdesk Engineer

Full Time East Riding of Yorkshire IT Job Pro UK

IT Helpdesk Engineer (Helpdesk, Engineer, Analyst, 1st Line, 2nd Line, AD, Office365, O365, Active Directory, Win, Windows, Helpdesk) – Permanent – Hull

Charles Simon Associates are currently looking for an IT Helpdesk Engineer on a permanent basis for a fast growing exciting business based in Hull.

Location: Hull

Salary: £23,000 per annum

Skills/requirements for the IT Helpdesk Engineer are:

* Previous experience in a Helpdesk or Service Desk environment are vital for this role

* Experience of working within Office365

* Some Active Directory knowledge with a preference for experience in this area

* Windows Desktop experience in versions 7 through to 10

* MS Office experience

Start date for the IT Helpdesk Engineer is ASAP

The responsibilities for the IT Helpdesk Engineer would be:

* To act as the first point of contact for all ICT support queries whether it be via phone, email or face to face.

* To resolve as many queries on first contact as possible within the remit of the team and within knowledge. To escalate within the team if you are unable to deal directly and to ensure knowledge is gained going forward.

* To log all queries on the Service Desk management software ensuring 'tickets' are fully noted, categorised and assigned and managed within SLA's.

* To prioritise and escalate tickets accordingly.

* To identify problems from repeat incidents and escalate internally.

* To be able to provide meaningful instruction to users at their technical level of understanding, and be able to advise users on best practice (E.g. File management and storage issues).

* To provide general support including support Microsoft Office products.

* To administrate company mobiles phones and provide guidance.

* Administration of user accounts using Active Directory.

* Support printer and photocopiers and liaise with the leasing company to manage fault resolution and facilitate meter readings.

* Within this role you have the chance to propel your career through an excellent training programme which will provide you with a clear progression path to the specific area you want to move into in the future. Alternatively, if you are someone who loves working directly with end users and wants to stay in this sort of position they would still be very interested in speaking with you.

Please send an up-to-date copy of your CV to be considered for the IT Helpdesk Engineer position.

IT Helpdesk Engineer (Helpdesk, Engineer, Analyst, 1st Line, 2nd Line, AD, Office365, O365, Active Directory, Win, Windows, Helpdesk) – Permanent – Hull

To apply for this job please visit itjobpro.co.uk.