IT Helpdesk Analyst

Full Time Milton Keynes Buckinghamshire IT Job Pro UK

Our Milton Keynes based client is looking for a Service Desk Engineer to join their forward-thinking, innovative company.

Position: Service Desk Engineer

Hours: 9am – 5.30pm

Salary: Competitive salary (DOE)

Key responsibilities:

Answering all inbound calls within an agreed answer time frame.
Log all customer issues into the system.
Provide Level 2 Server, Network and Desktop Technical support, diagnosing customer issues and providing a high level of the first-time fix.
To action Hardware configurations and software installations.
Manage and work to internal and customer SLA’s.
End to end ownership of problem resolution.
On-call weekend work required on rotation.
You will require:

1-2 years’ experience as a service desk engineer supporting SME’s
Experience of supporting multi-site clients.
Experienced using Microsoft Windows Server, Microsoft 365 and Microsoft Office Exchange.
Experience of Firewalls, Router and VPN technologies (desirable)
Experience of Networking Technologies, VMWare, Microsoft Sharepoint, Microsoft Azure and Intune (Desirable)
Please note that at times due to the volume of applications we may not be able to respond to each person individually. If you do not hear from us within 7 days we’re sorry you have not been successful this time. Please do not let this stop you applying for other positions you may be suitable for. Good Luck!

1st Choice Staff Recruitment is an equal opportunities employer and acts as both an Employment Agency & Business

To apply for this job please visit