Job Description

Posted 3 weeks ago

First and second-line IT support role to work in a prestigious, busy FTSE 250 Head Office supporting hardware, software, and cloud services. This role includes occasional travel to other sites in the UK. Please note this is a 5 day a week on-site role in the London Bridge (SE1) area.

Main responsibilities include:

Technical Support & Service Delivery

* Provide first and second-line support for desktops, laptops, mobile devices, and peripherals.

* Troubleshoot and resolve incidents using remote support tools (e.g., SCCM, Intune, TeamViewer).

* Manage and maintain Active Directory, Microsoft 365, Teams, and Exchange Online environments.

* Administer endpoint security, patching, and compliance monitoring.

* Support audio-visual and telephony systems including Zoom and MS Teams.

* Assist with Microsoft 365 administration and collaboration tools.

* Support remote and hybrid working technologies

Helpdesk & ITIL Processes

* Operate within ITIL framework for incident, problem, and change management.

* Use ticketing systems to log, track, and resolve issues within agreed SLAs.

Training & Documentation

* Deliver IT training and awareness sessions for end-users.

* Create and maintain technical documentation and knowledge base articles.

Essential Skills & Experience required:

* At least 12 months of IT helpdesk support in a similar role

* Professional telephone manner

* Understanding of Active Directory (including Administration)

* Microsoft 365 (including user/license Administration)

* MS Teams knowledge

* Azure (Entra ID) user and group administration

* Knowledge of networking fundamentals and security practices (including Networking TCP/IP, DHCP/DNS)

Ideally you will also have the following:

* Experience with setting up and troubleshooting Zoom/Teams meetings.

* Experience with Freshservice IT service management or another leading ITSM tool.

* Software applications support

* Intune

If you meet the criteria above then we very much look forward to hearing from you