IT Desktop Support Analyst

Full Time Leicestershire IT Job Pro UK

Robert Walters is engaged with a Global Services business, which specialises in providing expert services across multiple business units with a true global presence. A true market leading billion-pound organisation, who are recognised as true industry leaders.

As part of continued growth across Global Infrastructure, they are now in process of expanding their desktop support environment in their Leicester offices.

As such, they are keen to appoint an IT Desktop Support Analyst, paying a salary range of £23,000 to £27,000 plus bonus and benefits.

As an IT Desktop Support Analyst, you will help support the technical infrastructure, whilst working with end users. You will ensure the upkeep of system performance and troubleshooting incidents. Providing both escalation and fault resolution.

IT Desktop Support Analyst: Responsibilities

Provide hands on IT technical support
Manage 2nd and 3rd line support of incidents across desktop
Troubleshoot wireless and LAN issues
Support: PC, Thin Clients, Laptops, Tablets
Manage assigned incidents
Follow change management process
Experience of supporting a multi-site environmentIT Desktop Support Analyst: Experience

Experience in any of the following areas:

MS Windows 7/10
MS Office 365
Windows Server 2008/2012
MS Active Directory
Citrix XenApp (basic support)
Citrix ShareFile
PC, Laptop endpoint and Thin ClientThe permanent opportunity for an IT Desktop Support Analyst, will pay a salary range of £23,000 to £27,000 plus bonus and benefits. This is an opportunity to work for a Global NYSE listed business, which is expanding their technical infrastructure estate.

The opportunity will offer exciting career opportunities, with promotions, dedicated career progression, training, and certifications.

Please apply with an updated CV and contact Ajay Hayre on (phone number removed) or (url removed) for further information

To apply for this job please visit