Job Description

Posted 4 weeks ago

Northwest based IT/AV Technician Role – Outline Job Specification: 28.03.2024

Ultimate Visual Solutions Ltd (UVS) are a northwest based manufacturer of audio-visual control systems and supplier of turnkey display systems that are installed in applications including security, CCTV/surveillance, traffic control, utilities, military, emergency services control rooms and other corporate and public display applications.

Due to expansion, we now require a northwest based IT/Audio Visual technician to join our small team to fulfil the role as outlined below.

Role:

Installation & commissioning of video wall controller and display systems:

Including LCD displays, LED displays, display controllers, control software and associated equipment/accessories. This includes the mechanical, electronic, IT, networking and software aspects of the system.

Service/Support

Dealing with service/support enquiries by phone, email and via remote connections to assist clients with queries and attending customer sites as required to investigate & rectify any system issues. Also carrying out scheduled maintenance work at client sites to fulfil maintenance contracts.

Video Wall Controller Assembly & Test

There is also a requirement to carry out assembly of our video wall controller systems at our build room in Burnley, including mechanical assembly, internal wiring, software installation and system testing (specific product training will be provided).

Pre-sales technical support:

Assistance as required during client demonstrations at customer sites or at our demonstration rooms. Also assisting on technical queries relating to client enquiries or a project tender.

Project management of awarded contracts:

Including carrying out pre-installation site visits and issuing of pre-installation reports and other relevant documentation in addition to liaison with the client’s personnel and the rest of the team.

Requirements:

A high level of knowledge and practical experience is required in IT, networking, and Windows OS. Experience of IP video streams and IP encoding systems will be a distinct advantage.

Some experience of working in audio visual applications and carrying out installation work at client sites will be required.

Capability and willingness to deal with the mechanical, electronic and IT/network and software aspects of projects.

Ability to work alone and as part of a small, dedicated team & willingness to travel throughout the UK & with the possibility of occasional overseas travel in the future.

Experience with working at height, power tools, including drill’s and cutting tools, advantageous.

A good level of literacy is a must. Previous experience supporting customers over email and telephone is desirable.

Technical qualification/apprenticeship in a related IT/AV/electronics subject is desirable.

The role will be based from our Burnley HQ, with work required as stated above at both our HQ location and client sites throughout the UK and beyond.

We wish to stress that this is a wide-ranging role in terms of IT, networking, software, hardware and mechanical aspects. However, the emphasis for this position is on practical on-site IT, networking, and software experience.

Preferably clean driving license.

Benefits

Benefits package including basic salary depending on experience, overtime, car allowance, mobile phone (including personal use), laptop, expenses with company credit card and on-going training.

Opportunity to join a young, growing company.

Security Checks

Please note that for security clearance to work at some of our client sites personal security background checks must be undertaken by our clients such as the security services/police forces.

Interested?

In the first instance please send your CV and a covering letter explaining what makes you suitable for the above role, based on the stated requirements.

UVS will only be dealing with candidates directly, no agencies, thank you