Headline: Integration Analyst who will be supporting marketing solutions for customers CRM systems (SQL)!
Location: Derby, commutable from Nottingham.
Package: £20k-25k + benefits
Ideal candidate: A clear communicator with a good grasp of SQL and understands interrogation techniques to an intermediate level (2nd line). Having experience managing CRM integrations will give you a strong edge in this role.
Overview of the role!
If marketing is brewing as a passion for you or you’ve had an interest in the area for some time, this opportunity will give you a good insight into the marketing sphere (I caveat this by saying, you will not be directly involved in marketing!). You will be working with a solutions provider based in Derby who integrates their solutions into their customers CRM.
How does your role fit in…?
As an Integration Analyst, you will be implementing and managing CRM integrations whilst finding solutions to customers communication and marketing needs. As you support the integrations, you will inevitably come across queries that will need to be raised to Development, so experience with SLAs will be advantageous. As you will be senior to the support analysts, you’d be expected to pass on your knowledge to mitigate further 2nd/ 3rd line queries.
It goes without saying, customer service will be a significant element of this role, marketing individuals will be using this application and thus being able to confidently support their issues will result in the customers having a great experience.
What I’d like to see/ Experience:
* The ideal candidate would have prior experience working with CRM integrations and holds a strong grasp of SQL.
* The company are looking for a proactive individual, so any evidence of self-development will most definitely shine in your favour.
* I would like to see some experience coming from a customer-facing role and your opinion of what good customer service is?
We’re looking to interview at very short notice!
If you feel you’d be a good match for the role, please apply now. If you would like to find out more, please feel free to call me at (phone number removed) – Alissa
To apply for this job please visit itjobpro.co.uk.