Are you a 2nd Line Infrastructure Support Engineer looking for your next career move and an opportunity to do some 3rd line work? Are you customer focused, with experience of supporting Office 365, Windows 7/10, Server 2012+, Exchange and Active Directory? We are currently recruiting for a positive, customer service focused 2nd/3rd Line Infrastructure Support Officer with a forward thinking & evolving organisation in central London. They are specifically looking for a personable individual, that is committed to customer satisfaction and with a ‘can do, will do’ enthusiastic approach to their work. This consideration will take equal precedence with technical support skills when shortlisting.
The purpose of the role will be to provide a high quality, professional and responsive 2nd and 3rd line support service, ensuring high levels of customer satisfaction and helping the IT Manager to deliver overall strategy. Your day-to-day responsibilities would include the provision of a high quality, customer focussed support service that includes managing the support of both internal and external clients, timely logging, monitoring, resolutions and closing of incidents and queries. You will lead on network management taking daily backups, administrating servers and troubleshooting issues with the network. You will also assist with preventative maintenance, audio-visual support, security, compliance with policy & procedure, projects, documentation, reporting and disaster recovery planning.
* Windows 7/10 & Server 2012+
* MS Office 365 & Exchange 2013
* Active Directory
* Virtualisation (Hyper-V ideally, but also Citrix or VMware)
* Remote User Support (VPN/Terminal Services) & Remote Desktop Service Host
* PC/Laptop Hardware Support
* Networking (TCP/IP) and security technologies (including firewalls)
* Anti-virus and backup solutions
* MCITP, MCSE or similar
* SQL 2012+
* SharePoint management & administration
* Telephony & Mobile Devices
* CRM Software Support
* ITIL Foundation
* Degree in Computer Science or similar IT specific qualification
* AV equipment
As an individual you will be customer focussed with a good customer facing/telephone manner, positive, and driven to resolve issues in a timely and effective manner using creative problem solving. You will be flexible and be willing to support out of hours (usual hours 10am-6pm) when required and want to give and take as part of a team. If this sounds like the next evolution in your career, please apply without delay as interview slots are available quickly for suitable and motivated applicants. There are a number of compelling reasons to join this organisation, not least the environment & ethos, phenomenal pension, generous holiday allowance and free gym membership. Apply now to find out more
To apply for this job please visit itjobpro.co.uk.