Infor CSI Systems Administrator

My client is a distributor of products and logistical services to manufacturing businesses around the globe. This company has been established for many years and continues to grow in staff numbers (180 worldwide in 8 countries) and has a sales turnover of £80million.

A mid-level opportunity has become available for an Infor CSI Systems Administrator. They currently use Infor Mongoose / Infor CloudSuite Industrial (CSI), ION and Infor FactoryTrack.

Our client is looking for an experienced Infor CloudSuite Administrator to join the team as soon as possible. Although the title is Administrator, we are looking for somebody with a well-rounded knowledge in all aspects of the most current CSI ERP system and programs and a problem-solving mind set. You will need to be able to provide technical support alongside carrying out administrative duties. Some of these include management of incidents, supporting the upgrade from version 9 to 10, and supplying end-user technical assistance.

This is a full-time, on site, permanent role, with work taking place 08:30 – 17:00 Monday to Friday, however there are occasional extended days and weekend responsibilities. The successful candidate will join our Business Systems Team and work closely with the three other team members.

PURPOSE OF THE ROLE:
You will be the go-to person on all matters concerning Infor CSI and FactoryTrack. We currently outsource support and developments but would like to bring this in-house. This position will handle the day-to-day administrative tasks and work on new projects to improve our existing setup.

Overseeing and maintaining the Infor Syteline system and daily operations, as well as instances of implementations

Overseeing and maintaining any third-party integration for the system

Analyse recommended patches from Infor in order to conclude any impacts these could have on existing systems

Support for reporting, printing, and Document Management

Collaborate with IT Support and the rest of the Business System Teams

Provide assistance to any other systems in place at the organization

RESPONSIBILITIES:

Providing technical support including assisting with any upgrades

End-user technical support

Incident management

Database maintenance

Application support

Simple Report writing

SYSTEMS EXPERTISE:

You must have previous administrative experience with Infor Syteline (CSI) and associated applications.

Have detailed Syteline ERP knowledge, ideally V9 and V10 and understand the application and system processes.

It is desirable for you to have experience working with ION integrations.

Have a functional overview to be able to support the application for the end users, but also be capable of following technical manuals and understand business issues and work flows.

You will also be experienced in gathering information from end users to ensure proper set up and resolve any issues.

Work with the management team to identify opportunities for improvements to the existing business practices, processes and tools.

Assist in the development and maintenance of the system and security policies.

Experienced working on global projects and multi-site ERPs

Good team working skills and comfortable to communicate will all levels of the business

QUALIFICATIONS:

Experience in Infor CSI version 9 and version 10

Well versed in SQL Server 2012 and newer

Understanding of EDI and ERP integration with applications

Highly motivated, strong critical thinking skills, and exemplary work ethic

Understanding of the distribution or manufacturing industry

ABOUT YOU:

Professional interpersonal and communication skills, both written and verbal

Professional attitude and business acumen

Passionate about learning especially in the IT space

Knowledgeable and interested in current technology trends and a desire to remain up to date with the latest technologies.

PERKS:

Onsite Restaurant

Onsite Gym

Free parking

22 days holidays plus bank holidays

Pension

Despite our best efforts it is not always possible to respond to every application individually due to the high volume of responses we receive on each vacancy

Only candidates who are short listed will be contacted for this particular role and if you have not heard from us within 7 days please assume that you have not be successful. However, we will keep your details on our database, and will contact you when other suitable positions come in