Helpdesk Support Technician ( SQL Experience or understanding)
This role would ideally suit someone with 1st and 2nd line support experience ideally an understanding of SQL , someone with strong communication skills as you will be dealing with customers daily via the telephone and using a ticket system.
The role is working for a small technology company, based in Bristol whose customer base stretches across the world, servicing clients in the UK, Ireland, Europe and Australia.
Responsibilities will include:
Answering incoming calls and replying to emails and Chat within SLA requirements.
Production of information and reporting on IT support, tracking all requests and timelines with feedback on process improvements.
Co-ordinate the purchasing and ongoing inventory of all IT hardware and software.
Provide assistance to end users by diagnosing problems and resolving complex technical queries.
Be a strong and proactive communicator both written and verbal.
Maintain and develop existing systems and processes ensuring accuracy, consistency and security of information held by cleansing data and updating the system with additions, removals, amendments, and updates.
Have a pro-active and systematic approach to project managing all systems.
Receive and log hardware and networking faults raised over the telephone, by email and face to face.
Install, support and maintain all Company hardware and software.
Create and administer network and all email accounts.
Ensure and maintain IT security systems including staff training and awareness.
Communicate with customer ahead and during any upgrade process.
Training clients to use software and be able to advise on best practice.
Skills & experience:
Good problem-solving skills.
Experience with Desktop Support.
Experience with Application Support.
Experience with software upgrades.
Knowledge and/or experience with Cloud technologies (Microsoft Azure).
Must have good communication skills.
Ability to understand customers and help with configuring software.
Previous experience working with remote access.
Company offers a fantastic team environment and although they would prefer the person to come in and work in the offices in Bristol, they will look at agile / remote working for the right person. Generous holiday allowance, social gatherings and team building events, on going development and to be part of a successful growing business
To apply for this job please visit itjobpro.co.uk.