Helpdesk Administrator

Full Time Maidstone Kent IT Job Pro UK

Helpdesk Administrator

Calling all Helpdesk Administrators who want the chance to work for a company at the forefront of their industry. This position is ideal for someone who has a strong eye for detail and a technology flare. Training will be provided for the successful candidate.

In this supporting role, you will offer non-technical advice and administrative support to meet the requirements of NHS clients. You will liaise across a variety of different multi-skilled teams, from developers to software engineers, assisting in supporting with their administrative duties.

Responsibilities of the Helpdesk Administrator:

* To act as the primary point of contact for all customer enquiries, prioritising faults for maximum commercial success, covering 1st line requests.

* Attend to all telephone communications and process any incoming mail.

* Update customers on project progress.

* Escalate Incidents when necessary.

Skills required of the Helpdesk Administrator:

* Exemplary interpersonal skills.

* Pre-existing experience with working to tight deadlines in a busy challenging environment.

* Practical knowledge of MS Office applications.

* ITIL knowledge (desirable)

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