Head of Social Media Emergencies – Social Media Risks

Full Time

Head of Social Media Emergencies – Crisis Detection, Monitoring, Social Media Risks
Very competitive salary + strong benefits package
Based in Leeds City Centre
Client: They are a global authority on social media risk. A unique force against evil. Pioneers against today’s modern day threats online. Approaching the fifteen year mark boasting a globally recognised customer portfolio and a HUGE recent investment, their team of AI experts and SMEs continues to evolve, and they find themselves dealing with billions of content across multiple social media channels on a daily basis. With huge growth plans in action and a brand new, state of the art, city centre office, they are now requiring a Head of Social Media Emergencies experienced in crisis detection and monitoring, with an in-depth understanding of social media risks, who will define and build team structure, grow, train and control management of 24/7 teams to effectively assess, triage and escalate issues facing retained clients.
Role: The successful Head of Social Media Emergencies experienced in crisis detection and monitoring, with an in-depth understanding of social media risks will define and evolve processes and frameworks and responsibility across multiple operational centres and time-zones to ensure they operate the leading crisis monitoring and escalation team in their sector, delivering around the clock expert service. The successful Head of Social Media Emergencies experienced in crisis detection and monitoring, with an in-depth understanding of social media risks will ensure the Crisis Escalation Teams have the ability to look at potential threats and quickly qualify and assess impact before deciding the best course of action. The successful Head of Social Media Emergencies experienced in crisis detection and monitoring, with an in-depth understanding of social media risks will use their their know-how to define and implement an effective 24/7 issue and crisis triaging, escalation and management process across operational centres.
Skills / Experience:
* Knowledge and experience of media response including social media approaches during a crisis / incident
* Proven experience in leading crisis detection and monitoring teams, using robust processes and procedures
* Experience in growing and training teams effectively to allow for scale and consistent process around the clock
* Ability to identify and monitor what a social crisis looks like and implement an appropriate course of action
* Excellent crisis planning skills
* Strong determination and self-motivational skills to help with the development of a new business area
This is an unmissable opportunity to head up a brand new department for a highly reputable Risk brand who work with global names across multiple industries. Do you have what it takes? To apply please send your CV in the first instance

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