Job Description

Posted 2 weeks ago

Remote Opportunity and Sponsorship available)

The role is based in the UK with responsibility for the UKI & Europe region – need Oracle delivery expert

Responsibilities:

* Oversee the entire Managed Services lifecycle, from service transition to ongoing support and continuous service improvement in Oracle projects

* Setting the vision for regional delivery, devising an effective operating model, assuring team cohesion / performance and developing capability / skills as required

* Providing Thought Leadership to explore opportunities that will mature our service portfolio, provide added value to our customers and establish long-term partnerships

* Develop and implement service delivery strategies and standards that align with industry best practices (ITIL, ISO etc.)

* Integrating delivery teams & capabilities into a single common operating model driving consistency, quality and efficiency in all delivery operations

* Managing delivery capabilities in line with an agreed budget, headcount and associated service delivery obligations and objectives

* Ensuring contractual obligations are met with changes made as required via appropriate governance controls

* Establish and maintain strong relationships with key stakeholders, actively managing expectations and proactively communicating potential issues

* Manage risks and ensure compliance with relevant regulations and security standards

* Monitor and analyse service performance metrics, identify areas for improvement, and implement corrective actions

* Support new business opportunities and account growth within existing customers for Managed Services

* Foster a culture of continuous improvement within the team, promoting collaboration and knowledge sharing

* Recruit, hire, and develop a high-performing team of professionals

Requirements

* Minimum 10 years of experience in leading and managing IT services delivery teams

* Proven track record of success in a Managed Services environment with both onshore & offshore delivery

* Strong understanding of ITIL and other relevant service delivery methodologies

* Excellent communication, interpersonal, and presentation skills

* Ability to build and maintain strong relationships with clients and internal stakeholders

* Proven ability to lead and motivate teams

* Financial acumen and budget management experience

* Experience in supporting new business & account growth

* Excellent analytical and problem-solving skills

* Experience in a fast-paced, client-focused environment

* Strong influential personality with effective negotiating skills

* Ability to shape, adapt and improve processes