Head of Delivery

Full Time Manchester Greater Manchester IT Job Pro UK

Head of Delivery Manchester remote (work from home)

Company 

We are a fast growing, Manchester based, AWS consultancy partner catering to businesses in the energy sector, with a reputation for success.  Our success has led to repeat business and a solid customer base. 

We truly care about our people and strive for diversity, inclusion and encourage a positive work / life balance.  

We are offering the opportunity to be part of a world-class team, solving complex IT problems for the energy industry and working on innovative, cloud native applications and products.  

Our business offers a variety of challenges, and the opportunity to learn new skills along the way from an amazing team. Furthermore, you will be part of a team that will make a significant impact on the business for years to come. 

What you can expect from us 

Flexible working arrangements including remote (work from home) or from our  Head office in Manchester

Great benefits package  

Supportive leadership 

A highly-skilled workforce with a solid track record of successful delivery 

A company that is committed to continuous improvement and open to suggestion – If you can think of a better way to do something, tell us and let’s give it a go

No micro management, we trust you to be responsible and accountable for your workload 

Constantly learning and implementing new technologies 

An ever-evolving tech stack 

Working on a mix of greenfield development and re-architecting  legacy applications onto AWS 

Lean internal processes 

Head of Delivery 

Your primary responsibility will be to build strong working relationships with our clients so that you can coordinate the activity across internal and external teams. Ensuring that critical path activities are understood and delivered on. Working on multiple time horizons you will communicate progress on things currently with the squads for delivery and be working with the clients to ensure enough work is being prepared to keep the squads fully utilised. You will manage handoff between squads ensuring minimal wait times. There may be an occasional requirement to have out of hours discussions with our client’s customers who are based in different time zones. 

Job knowledge and experience 

This is a client facing role so the experience of building excellent relationships is essential, in order to seek out opportunities to up sell and cross sell our services. The ability to manage the client and at times our client’s customers, managing expectation and where necessary coordinate their activity 

Coordinate activity across multiple squads to ensure squads are fully utilised and things do not fall between the gap where handoffs exist 

Clearly communicate project status to all relevant stakeholders 

Build good relationships with the team 

Supporting new business development opportunities 

Line management of squad line managers – appreciation, coaching, evaluation 

Project mgmt. – Manage scope creep but embrace change, clearly communicate timelines and progress, solve problems or escalate where necessary, track critical path deadlines and provide reporting metrics 

Coordinate activity for the delivery of projects across the development team  

Knowing the skills of the team and matching skills to the tasks  

Comfortable working across multiple projects at the same time 

Worked to Agile principles 

Technical skills 

Interpreting the overall plan and joining the dots so that the team can deliver the detailed plan 

Agile culture clearly focused on Quality and continuous improvement  

Knowledge of Kanban methodology and processes 

Able to engage with a technical team to get work completed to the right standards 

Experience of System migration projects will be essential  

Experience of working in successful multi squad development environment 

Knowledge of the Energy industry 

AWS business accreditation 

Behaviours 

Customer focused taking ownership and personal responsibility for delivery  

Build relationships, manage and sustain complex relationships 

Creating a culture of an Agile mindset in terms of delivery and quality  

Ability to ask the right questions, solve problems, understand a new industry and its processes 

Interpreting the overall plan and joining the dots so that the team can deliver the detailed plan- taking the complex and breaking it down in manageable pieces for the team 

Pragmatic flexible approach to delivery 

Solution focused logical approach 

Facilitate workshops, discussions and requirement gathering so that the definition of done is clear to everyone 

Manage delivery and prioritisation of activity and resources across the project 

Manage the flow for delivery by each squad 

Desire and curiosity to understand the technical details 

Outcomes 

Be the focal point of client communication and interaction by building strong relationships with the client 

Clear priority of work to be completed – not starting new work before finishing inflight work  

Creating a focus and direction for the activity between us and our client 

Ability to meet deadlines measured by 

Keeping the work flowing through to done – reduced wait times, team fully utilised 

Reducing concurrent workstreams 

Operationally deliver on the goals set in the timescales required –  get stuff done 

Continuous improvement metrics – velocity, retrospectives, reduce standard deviation 

Engender a culture of team responsibility to deliver 

Weekly communication of project status 

Process 

This role is top priority and we are looking to appoint a Head of Delivery  ASAP 

Whilst Head office is based in Manchester, this role is a remote (work from home) role and we will accept applicants form anywhere in the UK.

Telephone interview   Screening call to assess fit with Reedmace Solutions  

1st interview  Formal interview to discuss your background and fit  

2nd interview   Competency based technical interview  

Psychometric testing

To apply for this job please visit itjobpro.co.uk.