Job Description

Posted 3 weeks ago

Exciting Career Opportunity! Join Our Growing Team as a Support Analyst! 🚀

📍 Location: Birmingham, UK (Hybrid role – Office-based with some travel to customer sites)
💼 Salary: £28,500 (rising to £30,500 after training period)

Are you ready to take on a new opportunity and solve technical problems in the world of SaaS and insurance? We're looking for a Support Analyst to join a strong and motivated team! 🌟

🔍 What You'll Do:

🛠️ Troubleshoot and resolve customer queries and technical issues
💡 Provide advice on optimising system functionalities for users
📝 Help customers configure the system to meet their specific business needs
🤝 Build professional relationships by offering ongoing support
🧑‍💻 Work with internal teams to test and enhance system performance🌱 Career Development:

Structured career path with regular feedback and clear targets 📈
Opportunities for growth into Senior or Lead Analyst roles
Early responsibility for mentoring and guiding colleagues💼 Who We're Looking For:

A degree holder (2:1 or above) in an analytical field (e.g., Maths, Economics, etc.) 📚
Strong A-Level results 🎓
Excellent problem-solving and communication skills 💡
Ability to quickly learn and apply new concepts in technology 💻
Team-focused with a passion for delivering high-quality service 🤝📚 Training & Growth:

Comprehensive initial training and close mentoring 🎓
Ongoing opportunities for industry-recognised certifications 📜✨ Why Join Us?

Work with a motivated and focused team 💪
Clear career progression with performance-based reviews 🚀
Salary £28,500, rising to £30,500 after training period 💸
25 days holiday (plus bank holidays), rising over time 🌴Ready to join a company where you can grow and make a real impact? Apply now to start your journey! 🌟

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