Devonshire Hayes have partnered with a fantastic organisation to help them secure a driven Global Technical Service Delivery Manager – ITIL to lead a talented team. You will be tasked with the following,
* Demonstrable staff leadership qualities, excellent team player, able to build relationships and communicate effectively at all levels.
* At least five years' experience managing in an IT Service Desk or Service Delivery environment in a professional services environment is desirable.
* Experience with ITSM tools, in particular ServiceNow and/or Genesys, highly advantageous.
* ITIL certified (at least Foundation level), with experience implementing and embedding ITIL best practice.
* Previous team leader or management experience is essential, particularly from a similar customer-facing environment.
* Good knowledge of Microsoft Office 365 applications, including Project, Outlook, Word, Excel, and PowerPoint.
* An ability to understand and explain IT solutions and issues to a non-technical audience.
Hybrid working: 3 days in the office / 2 WFH