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Global Service Delivery Manager

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Job Description

Devonshire Hayes have partnered with a fantastic organisation to help them secure a driven Global Technical Service Delivery Manager – ITIL to lead a talented team. You will be tasked with the following,

* Demonstrable staff leadership qualities, excellent team player, able to build relationships and communicate effectively at all levels.

* At least five years' experience managing in an IT Service Desk or Service Delivery environment in a professional services environment is desirable.

* Experience with ITSM tools, in particular ServiceNow and/or Genesys, highly advantageous.

* ITIL certified (at least Foundation level), with experience implementing and embedding ITIL best practice.

* Previous team leader or management experience is essential, particularly from a similar customer-facing environment.

* Good knowledge of Microsoft Office 365 applications, including Project, Outlook, Word, Excel, and PowerPoint.

* An ability to understand and explain IT solutions and issues to a non-technical audience.

Hybrid working: 3 days in the office / 2 WFH

Job Summary

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London Location
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