Global IT Service Continuity–ITIL,Capacity,Availability,Disaster

Full Time London London IT Job Pro UK

Global IT Service Continuity Manager – ITIL, Capacity, Availability, Disaster Recovery

Outstanding opportunity to join this globally renowned financial services brand on a permanent basis. This organisation is undertaking a major IT transformation to redefine and mature its IT Service Management function and align it to a product centric operating model. This role will make a crucial contribution to facilitating this transformation and delivering an end user centric service, based on industry best practice. You’ll require the following skills and experience:

* A track record in contemporary, end user centric IT Service Management in global settings

* 5+ years’ experience of developing, implementing and managing service continuity & disaster recovery plans

* Extensive experience of availability and capacity management inc. forecasting and modelling

* Deep expertise in ITIL process and best practices with associated ITIL qualifications

* Experience of service design of components using appropriate modelling techniques and design standards

* Experience of service acceptance testing

* Experience of managing IT services, using recognised frameworks, methods, and tooling

* Experience of developing a constructive working relationship with Product Teams, Service Teams, and business units

* Experience of using automated systems to support specific business functions or processes as well as Service Management toolsets

* Demonstrate an understanding of the need to keep commercial aspects continually in mind when taking actions or making decisions

* Experience of communicating complex technical issues and sensitive information to business units, senior stakeholders, the wider user community

* Financial Services sector experience, or experience gained in a highly regulated environment, is an advantage but not essential

£72k-£82k + bonus + corporate benefits. City of London (60%) and remote (40%)

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