First Line Analyst

Full Time South Yorkshire IT Job Pro UK

First Line Analyst role based in Sheffield and Birmingham, 1 month contract for £10.56perhr PAYE

Your new company
A leading Independent IT Infrastructure and Services Consultancy is looking for an experienced First Line Analyst for a contract position with a educational client to start ASAP, earning £10.56 per hour PAYE.

Your new role
You'll work in an IT Service Desk environment with First Line Analysts, being point of contact and providing responsive technical support for IT related queries. As a First Line Analyst you will operate the ITSS Incident Management process to respond to incidents and requests for service, reported by customers, managing requests for help to appropriate functions for resolution, monitoring progress, and keeping users informed of progress. Working to SLA's, you will thrive on resolving customers problems and meeting their expectations.

What you'll need to succeed
Previous experience in an IT Support role dealing with complex customer IT issues is essential. You will be highly organised and self-motivated, skilled in logical problem solving, with a great attention to detail. Through your excellent communication you will build customer confidence by giving complex technical instructions in a clear manner. Your proficiency in desktop software and awareness of service management disciplines will be desirable.

What you'll get in return
You will be working from home for a reputable company from Monday-Friday 9:00am-5:30pm earning £10.56 per hour PAYE.

What you need to do now
If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.

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