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Field Support Engineer

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Job Description

Field Support Engineer (Networking)
Doncaster
Up to £35,000 plus Car Allowance
 
Network IT are looking for a Field Support Engineer to support local customers around Doncaster with there Network problems and projects.
 
Responsibilities

Provide on-site and remote IT support to customers via a set schedule, addressing their technical challenges across multiple locations. This may include troubleshooting and repairing hardware and software, installing and configuring new equipment, and providing training to customers on how to use their IT systems.
Onboarding and Offboarding users.
Maintain a professional demeanour and appearance. This includes being respectful of customers and colleagues.
Work with other IT staff members to develop and implement IT support policies and procedures. This may include creating documentation, developing training materials, and conducting regular audits.
keeping records and update documentation
Provide technical support to other IT staff members. This may include answering questions, troubleshooting problems, and providing training.
Build and maintain positive relationships with the customer, delivering high standards of customer service.
Provide remote support as and when required. 
Key Skills

Excellent communication skills (both verbal and written).
Experience within a Field Support environment.
The ability to investigate and diagnose backup solutions.
Experience of networking, vLANs, VPN's, firewalls and connectivity solutions, troubleshooting networking protocols and technologies.
Excellent knowledge of Microsoft Windows Operating Systems, Server and Desktop XP, 2008 and above.
High level knowledge of Microsoft Services, including Active Directory and Exchange.
Experience with Virtualisation Technologies – Hyper-V, VMware, Citrix is desirable.
Knowledge of anti-virus products in a business environment.
Experience of configuring and supporting Cloud Products, including Microsoft 365 and Azure and Intune.
Experience with Mobile Device Management, Samsung Knox, Apple Business Manager.
An analytical mind with good problem-solving capabilities

Job Summary

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Doncaster Location
IT Job Pro

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