IT Job Pro

Field Service Engineer

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Job Description

Role : Field Services Engineer

Location: Manchester, UK

The company: Wipro is an exciting organization to work for. We ranked as a “Top Employer” as part of the Top Employer Institute annual listings. We were assessed on several key HR practices including Diversity and Inclusion. This is accompanied by exciting business growth in the last six-quarters.

JD:

· End User Support Experience:

o Experience providing IT Infrastructure field support which includes troubleshooting hardware, software, operating system issues and problems and fixing the issues without impacting / violating the hardware warranty or customer security compliance requirements.

o Good Customer management skill.

o Good in oral and written communication.

o Able to interact and work with customer at different levels.

o Self- Driven and result oriented.

o Really passionate about the work.

o Ability to work with deadlines and complete tasks on time.

· Hardware Troubleshooting and Repair:

o Hands on experience in installing & troubleshooting hardware issues for Laptop, Desktop, Printers and accessories o Basic knowledge of enterprise LAN, WAN, Server setups and concepts. Ability to perform smart and physical assistance activity under instruction, at sites.

o Ability to lift / move computer equipment weighing up to 50Lbs.

o Conference room A/V equipment assistance & troubleshooting

o Basic VOIP phone configuration & troubleshooting

o Smart hand support for peripheral and networking hardware, including, but not limited to monitors, keyboards, mice, printers, fax machines, scanners, routers, wireless routers, switches, firewalls, racks, cabinets, multi-port data termination panels all under ‘Smart Hands’ capability

· Operating System & Software:

o Skilled in desk side support for Installing & troubleshooting Operating Systems(Win 7/ Win 10 / MAC / Linux) o Experience with Anti-spyware and Anti-virus software.

o Basic installation and troubleshooting of standard software’s / application like Adobe, browsers

o Basic installation and troubleshooting of office applications (O365, Outlook, Excel, Word, PowerPoint, Teams, Skype, OneDrive)

o Knowledge of TCP/IP networking, DNS, DHCP, VPN, and RDP working principles

o Basic understanding , mail configuration and troubleshooting of Mobile Device Management system ( Airwatch / Xenmobile / Mobile iron etc),

o Basic understanding on Data backups,

o Basic understanding and troubleshooting for VDI, SCCM / LanDesk / Altris,

o Basic configuration & troubleshooting of Apple machines /mobile devices

o Contribution towards creating KB article

o Ensuring all SRQs, Incidents are addressed within stipulated SLA timelines

Benefits:

You will receive a competitive salary, a generous benefits package, training, and development, as well as an exciting career within a fast paced and dynamic business. The benefits include;

· Contributory pension

· Extra holiday purchase

· Life insurance policy

· Private medical insurance

Equal Opportunities:

Wipro is an advocate for positive change and conscious inclusion. As a global employer, we strive to create a diverse Wipro family by remaining committed to the development of our culture, diversity, equality, and inclusion in the workplace. All applicants welcome

Job Summary

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Manchester, Greater Manchester Location
IT Job Pro

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