
Field Engineer
Job Description
Field Engineer required for an immediate start
Salary – £30-32K
Duties to include but not restricted to:
• Provide proactive and strategic IT support to allocated clients, addressing all their IT needs and consulting with Senior Leadership Teams (SLT) for improvement.
• Develop and produce strategic IT plans tailored to client requirements.
• Install and maintain client IT systems, ensuring optimal performance and reliability.
• Maintain and develop excellent client relationships, acting as a trusted advisor.
• Handle technical IT support incidents and requests efficiently and effectively.
• Liaise with multiple contacts across different departments on-site to ensure seamless IT operations.
• Maintaining agreed Service Level Agreements (SLA’s), updating ticket information as you work from diagnostics through to resolution
• Liaise with third parties and vendors to resolve incidents with root cause analysis • Perform Incident Management & reporting on complex / large scale issues
Technical knowledge of:
• Windows OS systems
• Managing Active Directory environments and Group Policy
• DNS, DHCP, and the TCP/IP suite • WDS, MDT, or other imaging tools (both creating and deploying images)
• MIS systems, such as Arbour & Integris
Previous Career Experience:
• 2-3 years’ experience of a support desk environment, ideally with in an MSP
• Microsoft Cloud technologies – eg. Azure, Microsoft 365, Defender for Endpoint • Network software including TCP/IP, DNS and DHCP protocols
• Back up and replication technologies (Veeam is highly advantageous)
• Scripting experience with one of these languages PowerShell, Python, Bash
• Desktop as Service such as Microsoft Remote Desktop, VMware Horizon, Azure AVH • VMware & Hyper-V deep troubleshooting • Onsite Experience
Benefits:
* A competitive salary of £30-32K
* Up to 25 days holiday excluding bank holidays
* Additional days leave on your birthday
* Company Van provided ( must have full UK Licence)
Job Summary

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